We accept cash and credit cards: Visa, Mastercard, Maestro and Diners.
Invoice only by prior agreement, with a 10-day payment deadline.
Bookings are binding on:
Confirmation of payment for the arrangement. (Take care of confirmations)
Written confirmation from Voss Active – written also meaning digital confirmation.
Activities
Voss Active AS can make changes or cancel arrangements due to water levels or weather conditions not under our control.
Trips may be cancelled or moved if we do not have enough guests registered to complete the activity.
If Voss Active AS cancels, we will offer alternative activity if possible. The customer can choose to withdraw from the booking and we will refund 100%.
Participants are themselves obliged to obtain information about our participant age limits, physical requirements and health criteria.
Minor adjustments in numbers are free of charge up to 24 hours before check-in, but please keep us updated in case we need to change staffing.
Payment is required for booked seats that are not used on arrival!!
Cancellation Policy
Total cancellation free of charge no later than four weeks before the arrangement or stay.
Cancellation four to two weeks before the arrangement or stay: We refund 80% or invoice 20% of the booking’s total value.
Cancellation two weeks to 24 hours before the arrangement or stay: We refund 50% or invoice 50% of the total value of the booking.
Cancellation later than 24 hours before arrangement or stay: No refund or 100% invoice of the total value of the booking.
Cancellation in case of illness/injury: Must be confirmed by a doctor. Free of charge as long as we are notified before the arrangement starts.
In the event of cancellation, we request that a copy of the order be sent in writing to Voss Active AS with any attachments.
